This was my first time having a hollywood and the staff were lovely about it. They were very reassuring, from the receptionist who greeted me to the beauty therapist who waxed me. Really friendly, kept me at ease and it wasn't as bad I had anticipated. I'm really pleased with the results. The only minor room for improvement lies in that the room was quite hot, so it made things a little bit... sweaty? Other than that, really positive experience.
I've been coming here for years and normally I feel I have a good experience but this time it felt rushed and a little rough! Perhaps next time a more at ease approach would be appreciated.