As soon as I walked in I was greeted by friendly staff. It was a not too busy or too quiet, just the right atmosphere. The complimentary drinks and biscuits are a lovely touch. My hairdresser was very chatty which I always enjoy. The way they wash hair is great and it feels like a head massage too! Very relaxing. Overall I always enjoy going to Muse of London because I always have a good haircut, good experience and great value for money.