I booked on the same day. I was seen by 2 beauticians, one who removed the old polish and one who applied the fresh one. They were both very professional and I think I have ended up with one of the best shaped nails ever, Many beauticians these days don't really understand the "round shape", but these ladies really did. I am very happy with the results.
The girls are always friendly and really take the time to understand what you want. They're completely honest about what can be accomplished and any mishaps that happen.