Staff were very polite and friendly, took me down to the beauty room as soon as I arrived (after filling in a quick form!). After a little talk about what I filled in on the form (the lovely lady gave me advice on what sorts of foods to eat and to drink plenty of water and of course get a bit more sleep as all this effects the quality of the skin) I had to take my top off while she waited outside and pull my bra strap down. I then had to get inside the covers on the bed so as to not reveal my body. This was very comforting for me as I am very self conscious of my body. She then came in and explained what she was going to do. She dimmed the lights prior to starting the facial and went on to extract blackheads, steaming my face, massaging around the neck area, shoulders and face. I felt a little embarassed when it all ended as I had fallen asleep as she was massaging my face!!!! An overall soothing and calming experience and recommend to anyone who would like the treatment done. Thank you Murad!!!
Booked the acne facial, but the lovely esthetician (Karyll) created a bespoke treatment for my specific concerns. Although the cosmetics area of House of Fraser, where you check-in, is a bit chaotic, the treatment rooms are tucked away downstairs and are quite relaxing. There was a lot of detailed attention paid to my skins and concerns, and the facial itself was thorough and just what my skin needed. Felt like I was glowing afterward. Highly, highly recommend.