I went to get gel nails and I was told I had to pay £5 extra to have my old gel polish removed which was a surprise. The manager on duty was a bit curt about this. I was then told my nails were in poor condition and it was better to give them a rest (which I appreciated) so instead I had a quality regular nail polish. The girl did a good job, but I was charged as if I had gotten gel nails, though I didn't have to pay the extra £5 for the gel removal. I generally like this local salon but the manager, who is different from the pleasant woman I have dealt with before, could be a bit more pleasant.