The wax was good, the woman who did my wax was lovely but didn't leave the room while I was getting changed - it was a very small room! I had to ask her to tell me when she was going to remove the wax so I could breathe out to ease the pain. I don't know how common practice this is but in previous salons I've been to this has always been done. No problems with the wax, quick and easy! Can't give 5 star as I've had overall better experiences at other salons.