The masseuse was good, the pressure applied just right and she checked it was and also asked if there were particular areas she should focus on. The room was quite bright and rather clinical but an eye mask was supplied to block the light. The New Age Muzak was not as irritating as some I've heard and the temperature of the room was fine although,as a chilly mortal, I would have preferred it slightly warmer. There are quite a few stairs to the treatment rooms, which are above the gym,so this might not be a good venue for those with mobility problems
The staff is great and the masseuse was lovely, she really worked on my very bad back. But the room was a bit cold (not what you want when you strip down!), you could hear the fitness instructors yelling in the studio right next to the treatment room, and the blinds were not blackout, letting in a lot light, which made it a bit hard to relax.