Did not rate this place at all. I wanted a coffin shape and got square, even after constantly asking to taper them in a little more. Also, I was late but let them know beforehand and they said it was fine. When I got there, they changed my appt from a full manicure with gel to express gel. Should have specified that over the phone when I said I was running late. They have refunded the extra £10 I paid for the full manicure, hence an extra star. All in all, will not be coming here again.