Arrived at 9:55am for 10am, no one there...at 9:59am, one employee shows up but she struggles to open the door with the keys. Finally at 10:01, another employee also shows up. I mention I had an appointment at 10am and they apologized because they said they only open at 10am and the hot wax would take another 15 mins to melt. Lesson learned: don't book appointments for waxing at 10am...especially if you're in a hurry.
Otherwise, place was reasonably clean and staff ladies were nice.