My therapist was lovely. She focussed on where I needed the treatment most (neck and base of skull) and there was a glass of water waiting for me when my treatment finished.
The treatment could have been better if it was done on a massage chair so you are supported when leaning forward, or on a bed in a treatment room. I found myself hunching forward during the treatment to allow her access to the neck area, which was uncomfortable.
For this sort of price and in central London, I would expect proper equipment and to be treated in an area away from public footfall to be able to properly relax and enjoy the treatment.
The end result was good - manicure and pedicure are well done. However it wasn’t a comfortable experience as there are no manicure table/pedicure chair, it definitely wasn’t luxurious or even remotely relaxing. Seems like the owner is trying to save money and make a salon work for as cheaply as possible but charge City prices. Poor girls working there! Terrible conditions.