I love this venue and go here super regularly, however this beauty therapist was not for me. I found her rude, and not at all friendly, which wasn’t a nice experience. I found her waxing style unnecessarily brutal - ripping wax off in huge chunks - and when I expressed pain, I was greeted with a look of boredom, and no sympathy or apology. I really did not like this experience and would not normally say something but I go to this place a lot.