Ive visited since Feb 2020. Of late i feel both the therapist quality and overall experience has depreciated. One sees several new beuticians and it feels like a bit of an experiment at times. Treatments take longer (45min vs 2 hrs) and are generally 'clumsier' than before. Also management has stopped the usual rewards card and the pre-booking discount- i was told covid's affected - but worse service and more expensive isn't the solution. My experience in peak covid was better if anything tbh.