Luxe Nails, Hair & Beauty Reviews
92 Cleveland Street, Fitzrovia, London, W1T 6NN
Check availability and book onlineReviews are written by customers after their visit.
4097 reviews
I arrived late, which was not a good start, but had called before to advise them and also apologised when I got there. I asked to use the loo, and the owner replied "hurry up, we have other customers coming," She and my stylist then had a conversation in Farsi in front of me, which continued, and I thought that was pretty rude considering I don't speak Farsi and they didn't translate and tell me what they were speaking about. My stylist washed my hair and then performed a very quick hair cut, leaving some split ends and not even making the layers in back looked joined up. The blow dry was fast and mediocre and the stylist used a dirty brush on my hair, pulling long grey hairs out of the brush before using the brush on my clean hair. I told her I didn't really like the haircut and her reply was "I cut it just the way you asked me to," not even bothering to ask how she might make it better.My stylist made no attempt at conversation beyond asking "how do you want your hair cut," and telling me she was speaking Farsi, when I asked which language was being spoken. I'd been served a glass of water and when I looked at the bottom of the glass there was white debris floating in it -- a dirty glass. The owner was really overbearing and kept coming over and making comments, which I could tell was putting my stylist under pressure. The next customer never showed up, the salon was not crowded. The lighting in the salon was stark and showed every wrinkle and imperfection, not really what a customer wants during a haircut. There was a general atmosphere of depression hanging over the salon and the owner was a smoker and went outside for a fag with a friend -- they then came back and smelled out the place with cigarette odour. It really was bad that the owner sat chatting to her friend, yet showed no kindness to me beyond offering a glass of water -- really not nice or wise business practice. This was a really poor experience, probably the worst I have had with Treatwell or Treatwell.
Ladies' Haircuts
Verified review
Show venue reply...
Really enjoyed having my haircut here, staff were friendly and easygoing. Got so many compliments on my hair since! Brilliant value!
Ladies' Haircuts
Verified review
Ewa provided an excellent service as usual
Ladies' HaircutsShow all…
Verified review
The blowdry was great, it stayed in. However, the environment isn't luxurious or anything, and the staff will make random comments that are a bit awkward, but fine if you aren't easily offended!
Blow Dry
Verified review
Eva was friendly and understood immediately what I wanted. She did the wash and cut fairly quickly but that isn't to say it was not good, it was great and if that only takes 25mins then great! I am really happy with my haircut and will be going back for sure.
Ladies' Haircuts
Verified review
Contact
Discover
5da01051-9a7c-4845-a168-39ceeec7a127