Luxe Nails, Hair & Beauty Reviews
92 Cleveland Street, Fitzrovia, London, W1T 6NN
Check availability and book onlineReviews are written by customers after their visit.
4104 reviews
Your staff needs to talk in English, service average
Treatment by Lam•Manicure
Verified review
This was my third time coming to LUXE. While the first two times were fine, this last experience was so unnecessarily difficult and frustrating, it will be my last.
My nails are naturally very long, and I am particular about the way they are shaped and treated. I understand that there was a language barrier, but the man performing the manicure did not seem to be able to understand anything at all I was saying, and continued to do what I kept asking him not to. Apologizing profusely and saying that I knew it would be rude, I asked if I could shape them myself. He gruffly grabbed the nail file away from me and started to go back to do the exact opposite of what I wanted. It took an intervention from another technician to allow me to shape my own nails. Clearly offended, the rest of the manicure suffered--he did not cure the Gel long enough, so my nails feel gummy and there are two foreign objects trapped in the Gel on my pointer finger.
As I was flustered and upset from the unnecessary issue, as I absolutely did not mean to offend him but could not communicate properly, I just wanted to leave. While my booking online had said it would only cost 15, they informed me that I had actually received a different, much more expensive treatment and that there would be an additional fee to remove my previous Gel (which is fine), but it ended up being double the amount that I intended to pay. Why would they have gone ahead with a different treatment without asking me, forcing me to pay much more than I had planned? And the extra cost of removal was not explained either, so I was left unclear how much I had been charged and for what. It was a frustrating, upsetting, and expensive experience that has completely lost me as a customer.
Treatment by Lam•Gel Nails Manicure
Verified review
Show venue reply...
Great price for gel mani and pedi and they look fab
Treatment by Helen•
Gel Nails PedicureShow all…
Verified review
Show venue reply...
This was my first time to this clinic and first time getting eye lash extensions.
I booked with Donna who i didn't meet, but Helen looked after me very well and did a fantastic job. i asked for natural looking lashes and that's exactly what i got. I can tell they are not my own, but a close friend didn't notice specifically, just said I looked great! brow tint was also great. will definitely rebook here.
Eyelash ExtensionsShow all…
Verified review
Show venue reply...
Contact
Discover
5705c1db-b8e7-402a-aef3-2953f3f03d53