This was my second visit - the first I gave 4 stars as they were late for my appointment. This time was faultless so a full five stars! I had two therapists working on my hands and feet, they were both thorough yet gentle, it was very relaxing. My manicure and pedicure are still perfect ten days later, after being battered at a wedding and pool/beach/walking holiday! I've struggled finding clean, hygienic, skilled mani/pedi places in London, I would happily trust this salon again.