I went in for a wash, cut and dry for 33pounds and the I got there a bit early but the lady who cut my hair was really nice and showed me to the chair straightaway, discussed my idea, which was quite a change from long hair to an angled bob and washed my hair straightaway. The products used were very nice. She cut my hair exactly as I wanted it, and all in all the process didn't take longer than 45 minutes. The finish was also very good, and she took in my comments and went with my ideas, so I really appreciated it.