The staff were friendly enough but there was a lot of shouting during my massage, which wasn't particularly relaxing. The technique was ok, although I left with a headache from the hard worn-out couch (the part where your face goes was particularly uncomfortable and if I opened my eyes I was staring directly into a rubbish bin...) and now have discomfort along my spine. The salon itself was in need of a tidy and face-lift, and I didn't appreciate the owner pushing for a tip as I was leaving.
This was without a doubt the worst facial I have ever had.
I chose to go to London Ladies because the facials had been given all-round excellent reviews, and I was delighted to see that Farah would be treating me as she had been praised in the reviews. I was greeted warmly by Farah when I arrived at the salon, and was looking forward to a relaxing facial. I was taken to the treatment room and everything was set up for me, but while this was happening another customer had arrived early. There was some commotion outside my treatment room and another member of staff came to continue my facial while Farah went to attend the other customer. The new member of staff I had proceeded to apply products to my face using so much extra water that it was running into my mouth, and started rubbing my face at super speed. Furthermore, her hand motions appeared to be completely random and unsymmetrical, unlike facials I have had before - not at all pleasant. It felt like this member of staff had no training whatsoever.
After my treatment I had lots of blocked pores and my skin felt oily and greasy which was irritating as I had paid for a 'deep cleanse' facial. I would not recommend having a facial here and I am extremely disappointed with my treatment.