Firstly Farah decided that may hair are extra long instead of medium (they're 1-2 inch below my shoulders!). Farah made me pay £20 extra before she'll do anything. Because I prepaid £70 already I was told me that my only options were either to pay £20 straight away or contact Treatwell to get money back. Because it was late I decided to pay. I was expecting at least some advice regarding the colour but Farah gave me a folder and asked to choose a colour without any regard of what might suit me.