Went to London Beach for Sunday Spa break, few weeks ago as a surprise for my wife for our anniversary.
Firstly, getting to the hotel if you don't drive, the nearest station is Headcorn, but the cab office at the station doesn't have available cabs, so you have to phone a number outside cab office, but they have very few cabs and could have to wait up to an hour. It also cost around £25 to get to the hotel.
Facilities at the spa were very good and the hydrotherapy pool was really nice. If you go on a Sunday spa break be aware as the spa closes at 7pm, not as late as the weekday,
The staff were okay, Tomaz the duty manager made an effort, the dinner was okay, nothing too great.
Very very particular the golf members tend to look down at you, and they're a bit over-zealous in things like no being able to smoke on the balcony, and very quick to bring up or address things like a few marks in the bathroom from splashed colored shampoo. And in particular Janet the receptionist extremely snooty, really made us feel we shouldn't be there and generally all about their members, and very protective of their interests rather than normal people who might not be able to afford that much especially as just an inquiry regarding the amount it costs in a can to get there, literally implied to us well if you can't afford it why did you come to a place like this. This is particularly rude and unappreciative of all the guests rather than their select members who can probably afford more.
So, if you left the room or bathroom, spa area possibly forgot to place robe in the the bin, that caused a major up-roar and in no uncertain terms made to feel unwanted and ask you repeatedly when are you going? Its surely the job of the staff to treat all customers the same whatever the case and respect them. Big deal if the staff have to do something so horrifying than their jobs, not making them feel small and inferior!
It was a nice relaxed setting, but because the way Janet treated us, spoilt our break and left us not feeling relaxed and worse than we arrived.
Really upset and deflated at how we were treated, hope others are not made to feel like this??
Really lovely break in relaxed informal surroundings. Staff friendly & welcoming, spa was superb & food very good. Decor could probably do with a little updating for my taste & more signage to spa but rooms large & clean & great views!