Salon and staff were nice. My lashes when they were done were fine- I have had Nouveau lashes twice before - I love them v good quality and cruelty free which is why I chose Live True because thy use Nouveau. Unfortunately within a few days half my lashes had fallen out and within a week just two were remaining. I am not sure whether it was the glue or the way that they were applied but I have never had this before (I did all the after care properly.)