Unfortunately had a bad cut here, I've been to the Brixton branch a few times and definitely don't think this experience was representative as I've had a really good experience before. I booked a last minute "deal" with a senior stylist, the salon was very quiet but was rushed - 1 hour appointment took 30mins. Was only roughly blow dried and not styled, got home and straighted and cut is completely uneven, now having to go elsewhere to fix, was not aware the deal meant it would mean rushed :(
I booked in with a new Senior Stylist called Ying for a color. She left me with dye on to do highlights to another client. She forgot about me and I had to remind her. Someone else very junior immediately washed my hair and they didn’t do it properly- my hair was left greasy and I had to wash them again at home. And the root color done is wrong. I’ve been going to the salon for a while and I’ve never had such a terrible experience