My hairdresser was great, but I booked for 2pm, got quite a rude call that they actually had no availability till 4pm, and I wasn’t able to cancel even though it wasn’t the time I booked. On arrival, the receptionist was bunt and rude and left me waiting for 30 mins with no explanation.
They called me to cancel my appointment the same day, as my stylist needed to be moved to another appointment for someone who had ‘booked before me’ to cover another stylist who called in sick. They do this frequently