I like Live True London, the atmosphere and have been doing my nails only there since I moved nearby but my last visit left me disappointed. A couple of reasons. When I came to the salon I said I had an eyebrow threading treatment booked with Pallavi. I was asked to wait and was told that my beautician hasn't finished with the last client yet. I didn't mind the wait - I had my book to read with me. No one took my coat or told me that Pallavi actually wasn't working that day. 10 minutes into the wait - I was asked whether I want something to drink, 10 more - was finally asked to follow my beautician. I don't remember her name, and can't say she did a bad job, but it instantly created a distrust. Please remove beauticians who are actually not available on certain dates from Treatwell! Also, I haven't actually received my glass of water, not even after the appointment - and that's the second time this happened. Please don't offer any drinks if you are gonna forget about me as soon as the new client shows up at the doorstep.