I had my hair appointment with pedro, who was nothing short of wonderful, and incredibly lovely. he did make me aware at the start that I probably wouldnt achieve the blonde I wanted due to my hair being dark, and the final result was absolutely stunning, though not exactly what I wanted. the balayage transitions very smoothly into my natural hair colour, and I did end up falling in love with it. however my only criticism is that had I known that I wouldnt get the result I wanted I probably wouldnt have dished out as much as i spent as i feel like it was not worth the cost, especially since the toner and treatment weren't included in the price. however my hair dresser did an absolutely wonderful job with what I gave him to work with and I am very grateful. I just wish I had known prior to booking that the colour wouldnt go blonde then I would have gone to somewhere a little cheaper, and it was too late to get a refund on the day. this being said I am happy with the results, and the haircut was great. asked for minimal trimming of dead/split ends and light layering and it's exactly what I got.. healthier looking hair without feeling like i lost any length! thank you