The stylist was extremely welcoming and talkative and the ambience of the place was commendable. However, the balayage colour was nowhere near what I requested. Extremely disappointed having paid a lot of money for what appears to be a dark block colour with hardly any multi tones. Hair has been left not feeling healthy or silky at the ends. I was also made to pay an additional £30 in store for a toner treatment I was unaware of getting / did not request.