Booked a last minute blow dry appointment for the price of £25, for a duration of 45 mins, out of multiple free available slots. I receive calls to go to there earlier,so the stylist has enough time. I go there 20 mins prior to my appt, as soon as she washes my hair and sats me down-she told me she would charge me more because I had extra thick hair? I refused to pay more and eventually she did the blow dry in agreed price. I booked this to relax- I felt frustrated instead.