Despite booking for Melissa, I got a different hairstylist on the day. Luckily, Ruben was absolutely amazing, took the time to get to know my hair condition and background. He was super professional and friendly, he made me feel very comfortable and helped fix a previous bad haircut. He made some amazing recommendations while being considerate of my own preferences. Also gave me an amazing blow dry, super voluminous and bouncy. I would HIGHLY HIGHLY recommend Ruben, a true professional.
I’ve provided feedback directly to the salons’ customer care. I had a really poor experience as I didn’t see Flora (even though I had booked with her); the person who cut my hair didn’t introduce themselves; proceed not to speak to me after abruptly asking what I wanted and I just felt incredibly uncomfortable as it just felt like an absolutely ‘no frills’ kind of place.
The salon itself is trendy and I think the cut is probably ok but service let’s it down!
Natasha never turned up to my appointment. I received a call from the receptionist just 45mins before to say Natasha is running late so unfortunately my appointment had to be cancelled. This was incredibly disappointing to hear, it completely disrupted my day.
Natasha has proven to be unreliable.