I think Lalo did listen to me about what I wanted, but in the end the result wasn't really to my liking. I have very full hair so blunt cuts make it look heavy. More importantly, he blow dried my hair while keeping the nozzle resting on the round brush (applying het directly), then used a straightener to make my hair super straight (again, direct heat), and then curled it with the same straightener, and not a drop of heat protecting spray was applied to my hair. My hair feels dry now:/