Lashpoint Eyelash Extensions - Kensington Reviews
109 Gloucester road, (Office building), Kensington, London, SW7 4SS
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1089 reviews
Amazing lashes exactly how I wanted them
Eyelash Extension Infills
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Pretty good salon and meticulous lash artist. They tried charging more for taking off the lashes even though the original price was already higher than what I would have payed with my regular lash artist who was sick that week. Overall, neat and nicely done.
Russian Volume Lashes
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Excellent professional services of a high standard
Treatment by Tanya•Eyelash Extension Infills
Verified review
I came in and explained in great detail the set I wanted. I specified the exact lengths and placements. And specifically said I wanted a natural look that didn’t look spiky.
I opened my eyes 2 hours later to very spiky lashes. They looked like I had spider legs on. I complained about how this was exactly what I didn’t want.
She removes 1 or 2 spikes. But says they don’t have time to rectify as they have another client. And they can’t refund, not even partially.
She calls her manager on the phone to explain the situation. The manager says to send an email & that she is busy right now - I don’t understand what sort of manager is too busy to speak to a clearly unhappy customer. Even for 1 min.
I felt like they were just trying to get people in & out. I check on reviews and see that the manager also has a history of not replying to emails. So this would not have rectified the situation any way.
It’s a Saturday so I have no other option to fix this mess for the weekend. Very disappointing. Especially for the price.
Sometimes things go wrong, we’re all human but this is not how to treat a customer.
TLDR: appalling customer service. Don’t book!
Eyelash Extension RemovalShow all…
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