A little disorganised - I had two manicurists tending to me and one of them really lacked any attention to detail. She was rough with my nails and didn't even remove my existing gel polish properly, and I had to request for the shaping to be redone more than once as they were entirely uneven. The other manicurist was much better. My nails have held up nicely over the past week but I don't think I will be returning.