I had an appointment booked, but I sat for about 15min before someone came. I was told I’d soak my hands in acetone for 10min to remove old nails, but ended up sitting there for 15-20min. I was seen by 4 or 5 nail techs instead of just having one. I was cut several times during nail filing, there was zero cuticle prep, and within 3 days I have 1 chipped and 1 broken nail - my last set from elsewhere made it 8 weeks with no chips/breakage. Good shape/color but not at all worth what I paid.