The staff were great but I asked for my hair to be really blonde- which it usually is after a half head of highlights but I feel like my hairdresser put hardly any bleach in my hair. It's normally extremely bright but still looks quite dull. I don't know if it's because the price was lowered they decided to put less in but I'm going to have to get my hair done again in a few weeks because I'm not happy with the outcome!