Have been here before and never had any problems but unfortunately this wasn’t a good experience. I arrived for my appointment at 10 and was told the lady doing my eyebrows hadn’t arrived yet due to traffic (obviously not her fault). She then thought it was for a haircut and I had to remind her it was for eyebrows. As she took me downstairs she told me the appointment was cancelled (I didn’t get an email about this) but as I had arrived and waited she would do it. She sat me down and after I asked to confirm it was for eyebrow waxing she told me she only does threading (which I really don’t like). She then said as I’d waited to along she would do it because she has been trained she just doesn’t like doing it. The result is really good but unfortunately she applied the wax a little too low on my right eyelid and it’s developed a graze which is really sore.