I was so so impressed with the outcome of my hair! Rasha explained everything to me at every stage of the process. I wanted a natural look without going too blonde and Rasha made note of my skin tone and really made sure the colour result at the end was flattering and not too blonde. She also is the only hairdresser who has cut my fringe properly! Only thing I will say is price is the price is deceiving as you will need a toner which can be £20-25 which is expensive for a toner. thanks!!