Unfortunately, at the time of arrival the salon immediately made up their mind that my hair was too long (just under my shoulders) and with no fine-print on the amount of the surcharge they simply set the full-price for the hair treatment rather than the advertised promotional amount (I had already paid) for this reason. The treatment ultimately did wonders for my hair which I am happy about but, there were language barriers in answering questions. Stella was brilliant and did a really nice job.