Imagine Spa at Hilton London Heathrow Airport Terminal 5 Reviews
Poyle Road, Colnbrook, Berkshire, SL3 0FF
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293 reviews
A very nice atmosphere here. You are made to feel special when you arrive at the Hilton by the lovely doorman and his welcoming demeanor. The therapists are lovely, the treatments (hot stone massage) were amazing, the manageress is visible, checking you have everything you need. The only criticism is that at the moment there is no water available to help yourself to, the girls come around occasionally and offer water but I think this should have been a priority before opening (apparently they have everything ready to install).
I took a friend and enjoyed it so much that when I was due to meet up with another old friend this week I suggested we go there! So I did it all again, FAB! We really enjoyed it
Spa facilities are amazing. Love their relaxation area. Unfortuantely they got a few things wrong, when arrived asked to fill out ususal health form, therapist took no notice of information within when treatments took place.
They also got bookings mixed up - took me and friend to double treatment room, when I had specfied in booking wanted single treatment rooms, that was no trouble to change. Further booking mixup - had booked a 60 min pedicure, but they had it down as 30 mins, which they couldn't change, so they offered a complimentary 15 min facial boost, which we accepted but no effort put into it!
When I spoke to the Manager she was extremely apologetic and offered us discount for our next visit.
If you were having lunch as part of your package, think again, as you would have to eat with plate on your lap, there is currently no seperate dining area, they have plenty of space in which they could add a few tables.
There's bound to be hiccups as it has only been open 2 weeks.
Despite all the above it was a lovely day, thoroughly enjoyed by both me and friend, would definately recommend and visit again.
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