Imagine Spa at Hilton London Heathrow Airport Terminal 5 Reviews
Poyle Road, Colnbrook, Berkshire, SL3 0FF
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293 reviews
We had a wonderful, relaxing afternoon. The spa facilities were fantastic. The staff were very friendly and helpful.
We felt that a robe should have been included - we were offered one, but at a charge of £6 - thought this was a bit steep!
Also, there was not a water machine within the spa area and had to ask a member of staff each time we wanted a drink.
Otherwise..... fantastic
Worth visiting, lovely relaxation area, spa facilities brilliant. They have dry floatation area which was an add price. Not sure why on some packages they charge you extra for robe and slippers - take your own!
On arrival staff were very friendly, showed us around the spa and were very informative of all the facilities.
We found the sauna and steam very pleasant but the pool was very cold-i mean very cold-i only managed to go in upto my knees!
We were told that at 3pm the therapists would come and find us to start our treatment.3.15pm we were still waiting and when we looked around for 10minutes no one was to be found.Eventually we grabbed someone at 3.30pm and our treatment started.We finally got an apology and were offered a mud treatmaent at a later date.I wanted a partial refund but that was not an option.
Overall the treatments were good but the spa facilities a bit lacking and communication skills not very acceptable.
I visited Imagine spa on the 24th of septemptember with 5 of my friends and had a wonderful experience. On arrival we were greeted by friendly, smiley staff as we confirmed our booking, the receptionist then introduced us to our spa host (Victoria), who gave us a detailed tour of all the facilities and how to use everything. We were given herbal teas whilst we filled out the appropriate forms and chose what lunch we would like to have and exactly what time we wanted it for. When filling out the forms our host (Victoria) was on hand to help us choose what treatments would be best, as being a busy mum i dont have time to have such treatments and would have felt embarrassed choosing one on the spot.
We were then taken to the changing rooms where our robes, towels and slippers where in lockers ready for us. The aroma steam room was out of order which was disappointing, but we recieved free day passes to come back and use the facilities again which i thought was a very nice touch. Staff were attentive asking us if we wanted water and also offering fresh towels.
Our host came and notified us our treatments would be starting in 15 mins and we were taken to the relaxation are which was lovely, big comfy chairs and dimmed lighting and again given herbal teas.
My therapist (Kayleigh) was polite and prompt and recieved a lovely facial and a massage, she was very knowledgeable and i also bought some new skincare products which i love and i have seen a real difference in my skin. When purchasing the products i recieved a 30 minute gift voucher for spending over £30 which again i thought was a lovely touch.
After having our treatments we were then greeted by the host who asked us how our treatments were and what we liked about them and moved us to a seated area where our lunch had just arrived.
Me and my friends could not believe how friendly and proffessional the service was i really felt like royalty through every step of the day, and i cannot wait to return and use my vouchers on another fabulous day. Job very well done....
The staff we're lovely and very helpful. All the equipment was new and of a very high standard. It's quite a small spa area so, as it was busy, my partner and i unfortunately had to share a lounger for a while, which wasn't ideal.
I must admit that my major disappointment was that there wasn't a pool big enough to be able to swim in and that the main pool that had all the jacuzzi elements as part of it, was too cold to sit in and relax for more than 5 mins... that was a real shame.
Unfortunately at the time of my visit the steam room was broken, so was out of use.
I definitely felt relaxed after my day but, because of the cold pool and broken steam-room, i can't really say that i had the most fulfilling of spa visits. But as it's a brand new spa, i could maybe put these down to teething problems.
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