Imagine Spa at Hilton London Heathrow Airport Terminal 5 Reviews
Poyle Road, Colnbrook, Berkshire, SL3 0FF
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293 reviews
We came for a 'fire and ice spa day' including 4 hours access to the spa facilities. The spa itself was very nice, all located around one pool so you did not need to walk far to find anything. On arrival we were told someone would come and give us a tour around and show us what is what, however no one appeared so we were left to explore ourselves. The only problem we experienced was travelling there. We did not realise it would be almost an hour on a hot and stuffy tube, and then a 30 minute wait at the bus stop (meaning we were very late) and to have to pay £9 per person for a 10 minute journey along the road. We probably spent more money on travel the actual spa. Overall though a good day.
Verified review
When we arrived the Jacuzzi was not working which was disappointing. The salt room didn't appear to be working properly and all of us there said the same thing, so that only left the steam and sauna which were fine, but the Jacuzzi is essential really. Showers were great. Shame there were only five loungers, we were OK as we arrived early, one couple couldn't get any and were at a loose end and really more are needed.
Verified review
It's a lovely venue but needs a bit of TLC. Quite a few little mosaic tiles missing in the pool and steam room which isn't the end of the world just a bit sharp when you sit in one of the gaps! However, we had a lovely time and we're going back in the Summer.
Verified review
Steam room was amazing. Afternoon tea, delicious. These made it worthwhile. However, hydro pool had a lot of sand like debris around the edge at one end of it and parts of it which were not working e.g. 3 buttons that did not activate water flow or bubbles. Pool was very busy - impossible to get a lounger had we of wanted one. Also we didn't get a tour of the facilities at the beginning.
Verified review
It was lovely, brilliant staff. Book in advance for massages! Gorgeous ambience. Would go again, in fact we are!
Only tiny niggles such as one part of the hydrotherapy pool not working and the fact you can't book on the day but that's understandable. Would recommend!
Verified review
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