Massage was fine, but issues with service:
- booked a 90min massage but after 35 mins the therapist ended it. I pointed out error and she carried on after checking booking. Not v relaxing & massage was consequently a bit all over the place
- No consultation at beginning to discuss areas of concern/pressure, I had to ask
- No music played so could hear noisy salon throughout. She said they only had Spotify with ads available and didn’t want to hear the ads! Salon should invest in a subscription
I had a really lovely experience. The ambiance was so nice, relaxing music, relaxing scents, absolutely no complaints. It was my first time and she was so lovely and calming. Always making sure I was comfortable. Made me feel at ease and we had a lovely chat. As for the Hollywood she did such a thorough job, she made sure I was satisfied with the job before she finished. I would definitely recommend. Amazing!
Horrendous, terrible haircut not what I asked for, and the hair treatment has ruined my hair. I'm mortified. I called to ask if there's anyway to reverse the damage and all they could suggest was that I come back for them to do it again and for longer?!! I want a refund so that I can go and get that second haircut they told me I'd need. Yep you heard right, they had so little confidence that they'd do it right that they told me I shouldn't have it cut how I wanted it so that I could get it recut