I was met by my guinot trained therapist, she asked about my skin problems and explained the treatment. The room was warm and welcoming and smelt good too. My therapist was chatty and once she started facial massage I wanted to relax and she took the prompt so I could have a doze. My skin felt great soft refreshing and clean. I even bought some Guinot goodies from them after. Would recommend Guinot Hydraclean 30 mins facial