Had a great experience with Maryam - booked in for a dry cut (which I’m ashamed to say was my first in over a year) to trim off dead ends from my natural hair and extensions - Maryam was lovely and did exactly that, plus gave me some helpful recommendations for preventing further damage. The difference is honestly crazy, my hair looks soooo much smoother and healthier. Also the salon itself is beautiful - highly recommend!
Despite careful instruction there was a clear communication issue with the style of haircut we agreed on. I asked for length to be just above shoulders with long layers to help soften the cut (my normal style) whilst maintaining the length- I was given a mullet and a choppy bob with a hole on one side of my head. The total length taken off was 6-7 inches instead of 3 inches. Not only did the style not match my request but it was poorly executed with significant choppiness and the haircut was uneven. I reached out to ask for a refund as I had to attend a different salon to make the haircut passable and it will take months to regrow.
i reached out to the salon afterwards- I have not received a response from the salon or a refund. Very stressful experience.