Called me the morning of the day I booked to push my booking back by half an hour which wasn’t very convenient, then left me waiting without explanation or apology for twenty minutes after this time. I informed both the girl at the desk AND the technician that I had booked a file and polish- had paid for that via the app and picked a normal nail polish to use (from a VERY limited selection). The technician then asked me if I wanted shellac instead- I said I didn’t know anything about nail polish and asked ‘what’s the difference?’. She said ‘it just lasts longer’. Nothing more regarding price etc, time etc. At the end I said ‘I paid through the app’. She said ‘oh you paid £10 but you owe another £45 for shellac’. This is absolutely disgusting scamming and wasn’t mentioned once even when I explicitly asked the difference.