As this is a new branch of Gusto's, maybe they're still fitting it out, as the seats they're using for the washbasin are not reclining and therefore your neck's at an awkward angle during shampooing.
Otherwise my experience was perfect for what I needed - a quick, well-priced cut. Ophelia was brilliant at turning my tired hair into luscious locks and I'd happily see her again!
Joseph as great, I asked for advice on what to do with my hair as I'm travelling for 5 months and I left with a manageable yet stylish look. Joseph was attentive and lovely to chat to.