I was very happy with the whole experience - the assistant who washed my hair (Yasmin) was very nice, nobody made a fuss about the fact that I brought my own products (sensitive skin), I appreciated the complimentary popcorn. My stylist Ophelia was great - she listened to my wishes but also advised me to go with something a bit different, more suited to my type of hair and it worked very well. The hair is very well cut and I will be coming back.