I went to Gusto's for a cut. Unfortunately they had double booked me so I had to wait 25 mins after my appointment time until the hairdresser was free. Then before cutting my hair the hairdresser didn't check how much I wanted cut off, nor where my parting was, nor how I wanted the front cut or how I wanted it blowdried. I also wasn't asked if I wanted a drink or any magazines etc, though I could see other people around me were being asked (I then did ask after some time) and was bought some water and popcorn. The hairdresser was quite fast, cutting my hair in less than 20 mins, which felt quite rushed (the whole thing took about 30 mins, though the actual appointment was for an hour). The actual haircut was reasonable. I then had to make my own way out (i.e. go and get my coat and bag - just as well nothing valuable was in it as no one seemed to be watching the cupboard). I left feeling quite disappointed and will not be going back.