I would highly recommend this spa & hotel. Disappointed that the vitality pool on Friday was not turned on and we could not charge ANY orders to our room even though we paid £100 holding fee, This is not what you would expect from a 4 star hotel. This put a dampener on our stay.
We loved the grounds and the hotel was decorated well. The room had everything we needed and was comfortable. We did feel that some corners had been cut where they needn’t be. None of the issues were dealbreakers, they were just things that didn’t match up to the rest of the property/service.
We were also extremely disappointed with the spa. The indoor pool only has a couple of beds, squished into one side and the massage was probably the worst I’ve received and I usually love a massage.
Unfortunately the therapist booked for my Indian head massage was unavailable. The therapist explained he was not trained in this area and offered me a deep tissue massage. Not what I had paid for but it was a good massage.