Guildford Manor Hotel & Spa Reviews
Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE
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1472 reviews
When I arrived there was a long queue at reception. Once I cleared the queue, I was told my therapist had called in sick and that I should have been called earlier in the day, but wasn’t. I therefore couldn’t enjoy the treatment and experience I had booked. I was then told by the receptionist that someone would be in touch to arrange a refund. No one has since called or emailed me. I will not be returning and cannot recommend this place.
Treatment by Nosheen•Swedish Massage
Verified review
The hotel was very under staffed. We did not get to have our couples massage as only 1 therapist was working. We had to cut or session in half and both have half the time each. One of us watching and other getting treatment. Not great when it is meant to be your honeymoon. Everyone was friendly but it was not the atmosphere we were expecting.
Couples Massage
Verified review
My facial was cancelled in the morning but I was given a refund. Very disappointed it was cancelled. We booked a superior room, lovely view but the double bed was small, as my husband who is 6ft 2in struggled fitting in the bed.
Treatment by Nosheen•Classic Facials
Verified review
I can not fault the treatments or the therapists they were amazing.
However the hotel was extremely poor with hospitality. We booked our breakfasts and dinner times on arrival. We went down for breakfast to find we was not booked in. For a 3 course meal at dinner it took 2 hours and 15 minutes on both nights. guests in the room next door to us where extremely loud playing music loudly until the early hours of the morning. And there was no water available to guests.
Swedish MassageShow all…
Verified review
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