Guildford Manor Hotel & Spa Reviews
Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE
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1389 reviews
The hotel was really cold and the service was very poor , very short staffed and some staff were rude.
Swedish Massage
Verified review
Booked in for couples massage at 1.30pm. Called at 11.50am to say one member of staff was off sick, could we please do one massage at 12pm and the other at 1, we were nowhere near the hotel and heading out for lunch. Were told we we would be compensated but this did not happen. While the massage was ok in the end, the therapist was not very friendly with either me or my husband.
Swedish Massage
Verified review
It was ok. The best part was the outdoor heated pool. The receptionist was friendly. No instructions of where to go or what we can do in the spa just simple instructions “walk down the end to the spa” the therapist had a really serious face which was quite daunting. Rooms are NOT sound proof we didn’t get one wink of sleep as people were slamming doors all night and shouting. Complained and nothing was done? Not even a sorry just that we should of said sooner then we did which would of been 3am.
Swedish Massage
Verified review
The receptionist was lovely and gave us a nice welcome. We thought that the changing area was a bit tired and there weren't enough showers / changing rooms/ lockers . Also cleanliness could be much better. Pool and steam room/ sauna all ok. Treatments were lovely and afternoon tea pretty good.
Swedish Massage
Verified review
The treatments and afternoon tea were wonderful.
However, spa facilities are very basic, just a pool, sauna and small jacuzzi.
Pool water was cloudy and jacuzzi water green.
Changing facilities woefully inadequate. Unisex changing rooms do not work for creating a spa ambience. Not d ouch cubicles showers or lockers. Needs completely updating.
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