As a regular customer here for the last 8 years I’ve never had a bad experience. My treatment was in tiny room that the therapist could hardly manoeuvre in without hitting the bed. It was a very cold room, I asked for the heating to be increased and instead of getting another heater she simply tapped the radiator and mumbled something. The body massage could’ve have been better but I was freezing. She focused so much on my legs that it was painful and then advised me to choose her next time