Terrible experience. Jot kept filing my nails way too much and making my skin bleed. This was not only uncomfortable for me, but it also concerned me from a health and safety standpoint - she was filing my broken skin with a shared nail file which is not hygienic. My hands were in pain for 2 days. Shortly after, 4 nails chipped and it looks really scruffy. I have sent several emails to the salon who have ignored me. So disappointed